VA announces fully capable Tele-counseling service within its Vocational Rehabilitation and Employment Program
WASHINGTON — Today, the U.S. Department of Veterans Affairs’ (VA) Vocational Rehabilitation and Employment Program (VR&E) announced the ability for Veterans nationwide to meet with more than 1,000 Vocational Rehabilitation Counselors (VRC) via “Tele-counseling,” or virtual communication.
Tele-counseling, which is accessible on any device with a webcam and microphone, increases VA’s responsiveness to Veterans’ needs, reduces travel costs and time for both Veterans and VRCs, and improves Veterans’ access to necessary VR&E services.
“We strive to provide Veterans with access to personalized, interactive face-to-face care and services regardless of where they live,” said VA Secretary Robert Wilkie. “VR&E’s Tele-counseling service is another example of how VA continually modernizes in support of Veterans’ needs.”
Tele-counseling allows Veterans to meet with VRCs virtually through VA Video Connect without having to download specialized software or obtain unique usernames and passwords. Access to a scheduled counseling session is obtained through a unique link sent directly to the Veteran and is valid for that counseling session only.
Veterans participating in most VR&E rehabilitation plans of service may use Tele-counseling and are encouraged to speak with their VRCs about it. Participation is voluntary and not required.
VR&E’s updated Tele-counseling application was developed through a partnership with Veterans Health Administration’s (VHA) VA Telehealth Services. VR&E recently tested the ability to use Tele-counseling during initial evaluation appointments at six regional benefits offices. This test was conducted to identify how using Tele-counseling can reduce time Veterans wait for an appointment. Best practices were identified and incorporated into the rollout of the updated Tele-counseling application.
Since 2014, over 56,000 Veterans have either completed a rehabilitation plan, are employed, or have achieved a greater independence in living through VR&E assistance. The VR&E Program currently has more than 122,000 participants. For more information about VR&E, visit https://www.benefits.va.gov/vocrehab/.
Statement by Secretary Robert Wilkie on Forever GI Bill Housing Benefit Payments
To clear up any confusion, I want to make clear that each and every post-9/11 GI Bill beneficiary will be made 100 percent whole – retroactively if need be – for their housing benefits for this academic year based on Forever GI Bill rates, not on post-9/11 GI Bill rates.
I made this clear to Chairmen Isakson and Roe on calls Tuesday and want to reassure Veterans and taxpayers that is indeed the case.
Although VA has encountered issues with implementing the Forever GI Bill on Congress’ timeline, we will work with lawmakers to ensure that – once VA is in a position to process education claims in accordance with the new law – each and every beneficiary will receive retroactively the exact benefits to which they are entitled under that law.
VA’s Office of Transition and Economic Development engages Puerto Rico’s Veteran community
Partnership events support Veterans Day and beyond
WASHINGTON — The U.S. Department of Veterans Affairs (VA) recently hosted and participated in a series of partnership events in Puerto Rico to advance the economic success of service members, Veterans and families living on the island.
WASHINGTON – Today the Department of Veterans Affairs (VA) announced key changes in the processing of GI Bill benefits payments under the Harry W. Colmery Veterans Educational Assistance Act of 2017 (Forever GI Bill).